Return & Refund Policy
EcoGround™ – 30-Day Return & Refund Policy
We want you to be completely satisfied with your EcoGround™ purchase. If you’re not fully happy, you have 30 days from the date of delivery to return your item for a refund.
📦 Returns & Refunds
✅ Change of Mind Returns
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You may return your item for personal reasons (e.g., change of mind), but you will be responsible for the return shipping costs.
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The item must be unused, in good condition, and in its original packaging.
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Once we receive and inspect the return, your refund will be issued to your original payment method within 3-7 business days.
✅ Faulty, Damaged, or Incorrect Items
If your item arrives defective, damaged, or incorrect, we will cover the return shipping and offer:
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A full refund, OR
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A free replacement at no extra cost.
To request a return:
1️⃣ Contact us at contact@ecogroundhome.com within 30 days of delivery.
2️⃣ Provide clear photos of the issue.
3️⃣ Once approved, we’ll send you a prepaid return label or ship your replacement.
❌ Order Cancellations
Orders can be cancelled only before they are shipped.
If your order has already been dispatched, it must be returned following our 30-day return policy.
📫 Lost or Missing Orders
If your tracking shows the package was delivered but you did not receive it, contact us within 7 days of the delivery date.
We’ll investigate and may offer a refund or replacement, depending on the situation.
📍 Return Address (Please Contact Us First!)
Before sending any returns, please email us at: contact@ecogroundhome.com
Return Facility Address:
SARL MISTRAL PERFORMANCE
450 Rte du Puy Sainte-Réparade
13100 Aix-en-Provence, FRANCE
Our customer service is available Monday to Friday from 9 AM to 5 PM (Paris Time, UTC+1). Please feel free to reach out, and we will get back to you within 24-48 hours.
Return adress
SARL MISTRAL PERFORMANCE - 450 Route du Puy Sainte-Réparade 13100 Aix-en-Provence
TEL: +33781334472
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Wholesale & Business Inquiries
For business inquiries:
contact@ecogroundhome.com
For wholesale inquiries:
contact@ecogroundhome.com
Company HQ & Factory
SARL MISTRAL PERFORMANCE
450 Route du Puy Sainte-Réparade 13100 Aix-en-Provence
SIREN:919993360
SIRET:91999336000016
VAT:FR01919993360
RCS: Aix-en-Provence B 919993360
TEL:+33781334472
BASTIEN BIRLIAN
contact@ecogroundhome.com