Shipping Policy

Shipping Policy

Once your order is placed, it will be processed and prepared for shipment. You will receive an email confirmation with a tracking number once your order has shipped.

Processing, Handling & Transit Time

🛠 Order Processing & Handling: 1-2 business days (includes order verification, packaging, and handover to shipping carriers).

🚛 Transit Time Before Shipping Carrier Updates: 1-3 business days (Monday to Friday).

Total Estimated Delivery Time (Processing + Transit + Shipping)

🇺🇸 USA: 5-12 business days (1-2 days processing + 1-3 days transit + 3-7 days shipping)

🇨🇦 Canada & 🇲🇽 Mexico: 8-17 business days (1-2 days processing + 1-3 days transit + 6-12 days shipping)

🇪🇺 Europe & 🇬🇧 UK: 7-15 business days (1-2 days processing + 1-3 days transit + 5-10 days shipping)

🇦🇺 Australia: 5-12 business days (1-2 days processing + 1-3 days transit + 3-7 days shipping)

🇳🇿 New Zealand: 7-15 business days (1-2 days processing + 1-3 days transit + 5-10 days shipping)

🇸🇬 Singapore: 7-13 business days (1-2 days processing + 1-3 days transit + 5-8 days shipping)

🌍 Other Countries: 7-20 business days (1-2 days processing + 1-3 days transit + 5-15 days shipping)

📍 We ship from France. If an item is out of stock, it may ship from Hong Kong, adding 2-4 business days to the total delivery time.

Our customer service is available Monday to Friday from 9 AM to 5 PM (Paris Time, UTC+1). Please feel free to reach out, and we will get back to you within 24-48 hours.

Return adress

SARL MISTRAL PERFORMANCE - 450 Route du Puy Sainte-Réparade 13100 Aix-en-Provence

TEL: +33781334472

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Wholesale & Business Inquiries

For business inquiries:
contact@ecogroundhome.com

For wholesale inquiries:
contact@ecogroundhome.com

Company HQ & Factory
SARL MISTRAL PERFORMANCE
450 Route du Puy Sainte-Réparade 13100 Aix-en-Provence
SIREN:919993360
SIRET:91999336000016
VAT:FR01919993360
RCS: Aix-en-Provence B 919993360
TEL:+33781334472
BASTIEN BIRLIAN
contact@ecogroundhome.com