Terms of Service

Terms of Service

1. General Overview
   This website is operated by EcoGround™, a brand owned by SARL MISTRAL PERFORMANCE, a legally registered company in France. By accessing our website and/or purchasing from us, you agree to be bound by these Terms of Service (“Terms”). These Terms apply to all visitors, including browsers, vendors, customers, merchants, and content contributors.

Please read these Terms carefully before using our website. If you do not agree with any part of them, you may not access or use our services. We reserve the right to update or modify these Terms at any time by posting changes on this page. Continued use of our website after any updates constitutes acceptance of the changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform for us to sell our products and services.

2. Online Store Terms
   By using our website, you confirm that you are at least the age of majority in your location or have given consent for your minor dependents to use this site.

You agree not to use our products or services for any illegal or unauthorized purposes, including violations of copyright laws. Any breach of these Terms may result in immediate termination of services.

3. General Conditions
   We reserve the right to refuse service to anyone for any reason at any time.

Your content (excluding credit card information) may be transferred unencrypted and adapted for technical requirements of networks or devices.

You agree not to reproduce, copy, sell, or exploit any part of our services without express written permission.

4. Accuracy of Information
   We strive for accuracy but do not guarantee that all information on our website is complete, accurate, or up to date. Any reliance on this material is at your own risk.

Historical data may be provided for reference but should not be considered current. We reserve the right to modify our website content at any time but are under no obligation to update any information.

5. Pricing & Modifications
   Prices for our products may change without notice.

We reserve the right to modify or discontinue products/services at any time.

We are not liable for any price changes, modifications, or service discontinuations.

6. Product & Service Availability
   Some products may be exclusive to our website and subject to limited quantities.

Colors and images of our products are displayed as accurately as possible, but we cannot guarantee exact color accuracy on your device.

We reserve the right to limit sales by person, region, or jurisdiction and discontinue any product at any time.

7. Order Accuracy & Account Information
   We reserve the right to refuse or limit orders placed with us. This may include restricting purchases per person, household, or order.

You agree to provide accurate and current information for all purchases.

If we make changes to your order, we may attempt to notify you via email.

8. Third-Party Services & Links
   We may provide third-party tools or links for convenience, but we do not monitor or control them.

We do not endorse third-party content, services, or products.

Any issues with third-party transactions should be directed to the third party.

9. User Comments & Submissions
   By submitting content (e.g., reviews, suggestions), you grant us unrestricted rights to edit, copy, and use them.

You agree your submissions will not violate any laws or infringe on third-party rights.

We may remove content at our discretion if deemed offensive, unlawful, or inappropriate.

10. Personal Information
    Your submission of personal information is governed by our Privacy Policy.

11. Errors & Inaccuracies
    Occasionally, our site may contain typos, inaccuracies, or omissions related to product details or pricing.

We reserve the right to correct errors and cancel orders if necessary.

We are not obligated to update information except as required by law.

12. Prohibited Uses
    You are prohibited from using our site for:
    ❌ Illegal purposes
    ❌ Violating laws or regulations
    ❌ Harassing, defaming, or discriminating
    ❌ Spamming, phishing, or spreading malware
    ❌ Interfering with site security

We reserve the right to terminate access for violations of these restrictions.

13. Return & Refund Policy
    We want you to experience the full benefits of our grounding products with complete confidence. If you're not fully satisfied, we offer a 30-day money-back guarantee.

How It Works:

• You have 30 days from the delivery date to request a return.

• Items must be in good condition, free from damage beyond normal use.

• Returns must include all original accessories and packaging.

How to Initiate a Return:

1. Contact our customer support team at 📧 contact@ecogroundhome.com with your order details.

2. We’ll provide a return authorization and instructions.

3. Once we receive your return, we’ll issue a full refund to your original payment method.

Exclusions & Conditions:

• Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

• Lifetime warranty covers manufacturing defects but does not apply to normal wear and tear.

• Refunds are processed within 5-7 business days after receiving the return.

We’re confident you’ll love our grounding products, but if you don’t, we’ve got you covered!

14. Disclaimer of Warranties & Liability
    We do not guarantee that our service will be uninterrupted, timely, or error-free.

We do not warrant that results obtained from our services will be accurate or reliable.

Liability Limitations: We are not liable for any damages, losses, or claims arising from your use of our website, products, or services.

Some jurisdictions may not allow liability limitations, so these provisions may not apply to you in full.

15. Indemnification
    You agree to indemnify and hold EcoGround™ harmless from any claims or damages arising from your breach of these Terms or violations of third-party rights.

16. Severability
    If any part of these Terms is found to be unenforceable, the remaining provisions will still apply.

17. Termination
    These Terms remain in effect unless terminated by either party.

You may terminate them by ceasing to use our site.

We reserve the right to terminate services if you violate any terms.

18. Governing Law
    These Terms are governed by the laws of France.

19. Changes to Terms
    We may update these Terms at any time. Please review them periodically.

20. Contact Information
    📧 Email: contact@ecogroundhome.com                                                        450 route du puy sainte réparade 13100 Aix-en-Provence, FRANCE